Refund policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return less return shipping. Once the returned product is received at our warehouse, a refund less the cost of return shipping will be issued within 7 days. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. To start a return, you can contact us at customerservice@beachframes.com.
Please note that returns will need to be sent to the following address:
1089 Atlantic Blvd, Unit 5, Atlantic Beach, FL, 32233, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Custom products (such as special orders or personalized items), sale or clearance items, or warehouse sale items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at customerservice@beachframes.com.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Beach Frames makes every commercially reasonable effort to pack only first quality merchandise with carrier approved materials. Any claim for defective merchandise must be reported to Beach Frames within forty-eight (48) hours of delivery. Beach Frames does not accept returns on first quality merchandise for “Product Specification” issues described below. Contact Beach Frames in the event you receive defective merchandise as all returns must be approved in advance by Beach Frames. Beach Frames is not responsible for damage in transit. Beach Frames does not insure packages with the carrier; if you would like to insure your package(s), contact Beach Frames at the time you place your order. If your shipment is damaged in transit you agree to contact the carrier and Beach Frames within forty-eight (48) hours of delivery. You also agree to save all packaging materials and product. You further agree not to cancel or contest payment or deduct from any invoice any amount due to Beach Frames as a result of a damage claim. The carrier will conduct an investigation into the damage claim and it and/ Beach Frames will contact you once the investigation is concluded to resolve the issue.
Product Specification
All products are handcrafted by Beach Frames with the utmost attention to quality and detail. The pieces of wood we use, especially the reclaimed wood products, have character differences, including but not limited to natural weathered coloring, inclusions, grains, and knots. Therefore, natural variations do occur and should be expected and will not constitute replacement. Beach Frames ships items that conform to the samples shown on www.BeachFrames.com (the “Web Site”) or any of our social media channels.
Contact our customer service department at customerservice@beachframes.com or call 800-469-1304.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that you will be responsible for return shipping costs. To begin this process please contact our customer service department at customerservice@beachframes.com or call 800-469-1304.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What is Beach Frames cancellation policy?
If you decide you need to cancel an order, it must be within 3 days of placing the initial order. After that time period, the frames have already been put into production and cannot be canceled.